Industry: Hotels,Lodging

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location:  United States

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Full Job Description

SureStay Plus By Best Western Houston Medical Center

Job Advertisement: Guest Services Representative

Are you passionate about providing exceptional customer service in the hospitality industry? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you at SureStay Plus By Best Western Houston Medical Center!

Company Overview:

SureStay Plus By Best Western Houston Medical Center is a renowned hotel located in the heart of Houston, Texas. Our hotel prides itself on offering top-notch accommodations, excellent amenities, and a welcoming atmosphere for all our guests. We are committed to providing a memorable experience for every visitor that walks through our doors.

Position: Guest Services Representative

We are currently seeking a Guest Services Representative to join our dynamic team. As a Guest Services Representative, you will be the first point of contact for guests and play a crucial role in ensuring their stay is enjoyable and stress-free. Your primary responsibilities will include:

• Welcome guests upon arrival with a warm and friendly demeanor
• Assist guests with check-in/check-out processes
• Answer phone calls and respond to guest inquiries in a timely manner
• Provide information about hotel services, amenities, and local attractions
• Handle guest complaints and resolve issues promptly and professionally
• Maintain a clean and organized front desk area

Qualifications:

The ideal candidate for the Guest Services Representative position will possess the following qualifications:

• Prior experience in the hospitality industry is preferred
• Excellent communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Flexibility to work varied shifts, including weekends and holidays

Benefits:

At SureStay Plus By Best Western Houston Medical Center, we value our employees and offer a competitive benefits package that includes:

• Competitive wages
• Health insurance benefits
• Paid time off
• Employee discounts on hotel stays
• Career development opportunities

How to Apply:

If you are ready to take your career to the next level in the hospitality industry, we encourage you to apply for the Guest Services Representative position at SureStay Plus By Best Western Houston Medical Center. Please submit your resume and cover letter through the application portal on this page.

We look forward to welcoming you to our team and creating memorable experiences for our guests together!