Industry: Computer Software & Services,Computer Technical Assistance & Support Services

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location:  United States

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Full Job Description

Join A Plus USA as a Computer Technical Support Specialist

About Us:

A Plus USA is a leading provider of computer software and technical support services in the United States. We specialize in offering innovative solutions to our clients in various industries, enabling them to optimize their business operations and achieve their strategic objectives.

Position: Computer Technical Support Specialist

Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve hardware and software issues
• Install, configure, and update software applications
• Collaborate with the development team to identify and resolve product issues
• Create and maintain technical documentation
• Ensure customer satisfaction by delivering timely and quality support

Qualifications:

• 2+ years of experience in technical support or a related field
• Proficiency in Windows and Mac operating systems
• Knowledge of computer hardware and software components
• Excellent problem-solving skills and attention to detail
• Strong communication and customer service skills
• Ability to work independently and as part of a team

Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities

How to Apply:

If you are passionate about technology and enjoy helping others solve technical issues, we invite you to apply for the Computer Technical Support Specialist position at A Plus USA. Please submit your resume and cover letter on our Careers page.

Join our team and be part of a dynamic company that values innovation, collaboration, and excellence in customer service. A Plus USA is an equal opportunity employer. We look forward to reviewing your application and welcoming you to our team!