Industry: Hotels,Lodging

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location:  United States

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Full Job Description

Hilton Hotels & Resorts Job Advertisement

About Hilton Hotels & Resorts

Hilton Hotels & Resorts is a global brand of full-service hotels and resorts, known for its commitment to providing exceptional hospitality experiences for guests worldwide. With a rich history dating back to 1919, Hilton Hotels & Resorts has become synonymous with luxury, quality, and personalized service.

Position: Guest Services Agent

Job Description

As a Guest Services Agent at Hilton Hotels & Resorts, you will be responsible for providing a warm and welcoming experience to our guests from the moment they arrive at the hotel. Your primary focus will be on ensuring that guests have a seamless and enjoyable stay, from check-in to check-out.

Main responsibilities:

• Welcome guests upon arrival and assist with check-in process
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Provide information about hotel facilities, services, and local attractions
• Process payments and maintain accurate guest accounts
• Coordinate with other hotel departments to ensure guest needs are met

Qualifications

• Prior experience in customer service or hospitality industry preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively
• Knowledge of hotel operations and reservation systems is a plus
• Flexibility to work evenings, weekends, and holidays as needed

Benefits

At Hilton Hotels & Resorts, we value our team members and offer a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and holidays
• Discounted hotel rates for team members and their families
• Career development opportunities within Hilton Worldwide

How to Apply

If you are passionate about providing exceptional service and creating memorable experiences for guests, we invite you to apply for the Guest Services Agent position at Hilton Hotels & Resorts. Please submit your application through our careers page.

Join the Hilton Hotels & Resorts team and be a part of our tradition of excellence in hospitality!