Industry: Halls, Auditoriums & Ballrooms,Hotels,Lodging

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location:  United States

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Full Job Description

Join our team at Homewood Suites by Hilton Houston Downtown!

About Us

Homewood Suites by Hilton Houston Downtown is a premier hotel located in the heart of Houston, Texas. Our hotel offers comfortable accommodations, exceptional service, and convenient amenities, making it the perfect destination for business and leisure travelers alike. We strive to create a welcoming and inclusive environment for both our guests and our team members.

We are currently hiring for the following position: Guest Services Manager

Job Title: Guest Services Manager

Job Description:

• Oversee the guest services team, including front desk staff, concierge, and bell attendants
• Ensure exceptional customer service is provided to all guests, exceeding their expectations
• Resolve guest issues and complaints in a timely and professional manner
• Train and mentor team members to ensure they are knowledgeable about hotel policies and procedures
• Coordinate with other departments to ensure seamless guest experiences
• Manage guest room reservations and ensure accurate billing
• Monitor guest feedback and implement improvements as needed

Qualifications:

• Previous experience in hotel management or guest services
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Detail-oriented with a focus on guest satisfaction
• Knowledge of hotel operations and industry trends
• Ability to work a flexible schedule, including weekends and holidays

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• 401(k) retirement plan
• Discounted hotel stays at Hilton properties
• Career development opportunities

How to Apply:

If you are interested in joining our team as a Guest Services Manager, please apply on this page. We look forward to reviewing your application and potentially welcoming you to our team at Homewood Suites by Hilton Houston Downtown!