Industry: Hotels

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location:  United States

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Full Job Description

The Lancaster Houston Hotel – Job Advertisement

About The Lancaster Houston

The Lancaster Houston is a luxury boutique hotel located in the heart of downtown Houston. With a rich history dating back to 1926, The Lancaster Houston offers a unique blend of old-world charm and modern amenities. Our hotel is known for its exceptional service, exquisite accommodations, and prime location near popular attractions such as Minute Maid Park and the Theater District.

We are Hiring!

Position: Front Desk Associate

Location: Houston, TX

Job Description

The Lancaster Houston is seeking a friendly and professional Front Desk Associate to join our team. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring that their stay is memorable and enjoyable. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for hospitality.

Responsibilities:

• Welcome guests upon arrival and check them in/out of the hotel
• Answer phone calls and respond to guest inquiries
• Provide information about hotel services, amenities, and local attractions
• Handle guest complaints and resolve issues in a timely and professional manner
• Assist with concierge services such as booking reservations and arranging transportation
• Maintain a clean and organized front desk area

Requirements:

• Previous experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of hotel operations and reservation systems
• Flexibility to work weekends and holidays
• High school diploma or equivalent

Benefits

Working at The Lancaster Houston comes with a range of benefits, including:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and sick leave
• Employee discounts on hotel stays and dining
• Career development opportunities

How to Apply

If you are passionate about hospitality and looking to join a dynamic team, we invite you to apply for the Front Desk Associate position at The Lancaster Houston. To submit your application, please visit our careers page and fill out the online application form. We look forward to hearing from you!